Last updated: 25 September 2026

  1. About these Terms
    These Terms & Conditions govern consumer purchases made through the Alezia Bloom Lab website. By placing an order, you agree to the version of these Terms displayed at the time of purchase.
    Alezia Bloom Lab is a commercial name operated by Pure'ssense Cosmetics SRL, registered office Str. Susenii Noi nr.17, Reghin, jud. Mures, Romania, VAT/CUI 32698409, Trade Register no. J26/841/2015. Customer contact: contact@aleziabloomlab.com.
  2. Products and information
    We take reasonable care to present product descriptions, cosmetic functions, usage instructions, precautions, ingredients and images accurately. Screen settings, lighting and packaging updates may create minor visual differences that do not affect the identity of the product.
    Only customer-facing cosmetic claims that are legally and technically supportable are intended to be used. Website information does not constitute medical advice.
    Availability may change. If a product becomes unavailable after an order is placed, we will contact you and refund any amount paid for that unavailable item where applicable.
  3. Prices, taxes and promotions
    Prices shown on the website are displayed in the applicable storefront currency and include VAT where required by applicable law, unless clearly stated otherwise.
    Delivery charges and any other applicable costs are shown before the order is placed.
    Promotional codes, bundles and discounts may be subject to specific conditions displayed with the promotion. Unless stated otherwise, promotions cannot be combined.
  4. Placing an order and contract formation
    Before placing the order, you can review and correct the items in your cart and the information entered at checkout.
    By activating the final order button, you acknowledge that the order involves an obligation to pay.
    After the order is submitted, you will receive an electronic acknowledgement. The sales contract is concluded when Alezia Bloom Lab confirms acceptance of the order by email. We may refuse an order for lawful reasons, including unavailable stock, an obvious pricing error, suspected fraud or inability to deliver to the address provided; where payment has already been taken, the relevant amount will be refunded.
  5. Payment
    Accepted payment methods are displayed at checkout before the order is placed.
    Card payments are processed through WooPayments. Alezia Bloom Lab does not intend to store full payment-card credentials when payment is processed directly by the payment provider.
    No additional charge for a payment method will be imposed unless expressly permitted by applicable law and clearly disclosed before payment.
  6. Shipping and split fulfilment
    Shipping rules, charges, delivery information and split-parcel rules are set out in the Shipping & Returns page, which forms part of these Terms.
    A mixed Essential + Signature order may be delivered in separate parcels. The customer is charged shipping only once for the order; Alezia Bloom Lab bears any additional outbound shipping cost caused by the split fulfilment.
    Risk of loss or damage remains with the trader until the goods are physically received by you or by a third party indicated by you, other than the carrier, except where the consumer independently commissions a carrier not offered by us.
  7. Delivery
    Unless a different delivery time is agreed, goods will be delivered without undue delay and no later than 30 days after the sales contract is concluded.
    If delivery is not made within the agreed or statutory period, your remedies remain those provided by mandatory consumer law.
  8. Right of withdrawal and returns
    Consumers generally have 14 days from receipt of the goods to withdraw from an online purchase without giving a reason, subject to statutory exceptions.
    You may withdraw through https://aleziabloomlab.com/en/withdraw-from-contract-here/, the Model Withdrawal Form, or another unequivocal statement sent to contact@aleziabloomlab.com.
    After withdrawal, returned goods must be sent without undue delay and no later than 14 days after the withdrawal notice.
    For a voluntary change-of-mind return, the direct return shipping cost is borne by the customer. The goods must be sent to the return address shown on the parcel in which they were received. Split deliveries may therefore require separate return shipments.
    Full rules on refunds, product condition and statutory exceptions are set out in Shipping & Returns.
  9. Non-conforming, damaged or incorrect goods
    Your statutory rights in relation to non-conforming goods are not limited by these Terms.
    If a product is faulty, damaged, incorrect or otherwise non-conforming, contact contact@aleziabloomlab.com. Where return shipment is required because of non-conformity, the customer will not be charged that return shipping cost.
    Available statutory remedies may include bringing the goods into conformity, replacement, price reduction or termination/refund, as applicable under mandatory law.
  10. Accounts and website use
    If account functionality is available, you are responsible for keeping your login credentials confidential and for the accuracy of information supplied through your account.
    You must not misuse the website, interfere with its security or operation, attempt unauthorised access, or use the website for unlawful activity.
  11. Intellectual property
    Website content, branding, product names, photographs, graphics, text, design elements and other materials are protected by applicable intellectual property rights. No licence is granted except the limited right to access and use the website for personal, non-commercial shopping purposes.
  12. Personal data and cookies
    Personal data is processed in accordance with the Privacy Policy. Cookies and similar technologies are used in accordance with the Cookie Policy and your Cookie Settings.
    Non-essential cookies must not be placed before valid consent where consent is required.
  13. Liability and mandatory rights
    Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, or limits mandatory consumer rights.
    We are not responsible for losses caused solely by events outside our reasonable control to the extent permitted by law, but this does not remove rights you have under mandatory consumer protection rules.
  14. Complaints
    Please contact contact@aleziabloomlab.com first so that we can try to resolve any complaint directly.
    Romanian consumers may also use the Alternative Dispute Resolution (SAL) mechanism of the Romanian National Authority for Consumer Protection (ANPC). The former EU Online Dispute Resolution (ODR/SOL) platform has been discontinued and is not referenced as an active complaint channel.
    Consumers in other EU countries may use the dispute-resolution body or consumer assistance mechanism available under applicable law.
  15. Governing law and jurisdiction
    These Terms are governed by Romanian law. If you are a consumer habitually resident in another country, this choice of law does not deprive you of mandatory consumer protections that cannot be waived under the law that would otherwise apply.
    Nothing in these Terms restricts any mandatory right you may have to bring proceedings before a competent court under applicable consumer and private-international-law rules.
  16. Changes to these Terms
    We may update these Terms for future orders. The Terms applicable to your purchase are the version made available when your order was placed, unless a mandatory legal rule requires otherwise.
  17. Contact and legal identity
    Alezia Bloom Lab — commercial name operated by Pure'ssense Cosmetics SRL
    Registered office: Str. Susenii Noi nr.17, Reghin, jud. Mures, Romania
    VAT/CUI: 32698409
    Trade Register: J26/841/2015
    Email: contact@aleziabloomlab.com
    Telephone: +40 720 054 802