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Last updated: 25 September 2026
Shipping destinations
Delivery availability and any geographic restrictions are shown at checkout before payment. At launch, Alezia Bloom Lab is configured for consumer deliveries in Romania and Spain.
Shipping rates
Romania: 29 lei. Free standard shipping from 419 lei.
Spain: €5.90. Free standard shipping from €79.
The applicable shipping charge is shown before the order is placed. No additional delivery charge will be added without the customer’s explicit agreement.
Orders fulfilled in more than one parcel
Products in the same order may be fulfilled from different locations.
If an order contains products from both the Essential and Signature Collections, the items may arrive in separate parcels and, in some cases, on different days.
You are charged only one shipping fee per order. Any additional outbound shipping cost caused by separate fulfilment is covered by Alezia Bloom Lab.
Where available, tracking information is provided separately for each parcel.
Delivery time
Any estimated delivery period shown at checkout or in the order confirmation is an estimate unless expressly stated otherwise.
Unless a different delivery period has been agreed, goods will be delivered without undue delay and no later than 30 days after the sales contract is concluded.
If a parcel is materially delayed, missing or appears damaged in transit, please contact us at contact@aleziabloomlab.com.
Your 14-day right of withdrawal
If you are a consumer, you may withdraw from an online purchase within 14 days from the day you, or a person designated by you other than the carrier, receives the goods, without giving a reason, subject to the statutory exceptions described below.
To meet the deadline, it is sufficient to send your withdrawal decision before the 14-day period expires.
How to withdraw
You may exercise your right of withdrawal through the online withdrawal function at https://aleziabloomlab.com/en/withdraw-from-contract-here/, by using the Model Withdrawal Form, or by sending any other clear statement of your decision to withdraw to contact@aleziabloomlab.com.
If you use the online withdrawal function, we will send an acknowledgement without undue delay on a durable medium, such as email, including the content of your request and the date and time of submission.
Returning the goods
After notifying us of your withdrawal, you must send the relevant goods back without undue delay and no later than 14 days from the day you communicated your withdrawal.
For change-of-mind returns, the direct cost of returning the goods is borne by the customer.
Products must be returned to the return address shown on the parcel in which they were received. Please do not send products to the registered office unless that address is also shown as the return address or we expressly instruct you to do so.
If an order arrived in more than one parcel, each product should be returned to the address corresponding to the parcel in which that product arrived. This may require separate return shipments.
We recommend using a trackable service and keeping proof of shipment until the return is completed.
Condition of returned goods
You may inspect the goods only to the extent reasonably necessary to establish their nature, characteristics and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose.
Sealed health / hygiene goods
Where a product is supplied sealed and, because of its nature, is not suitable for return for health protection or hygiene reasons, the statutory right of withdrawal may not apply once the seal has been broken after delivery, where the legal conditions for that exception are met.
This does not affect your rights if a product is faulty, damaged, incorrect or otherwise non-conforming.
Refunds after withdrawal
If the withdrawal is valid, we will refund the amounts due, including the cost of the least expensive standard delivery method offered for the order where required by law, without undue delay and no later than 14 days after we are informed of your decision to withdraw.
If you chose a more expensive delivery option than the least expensive standard option offered, the additional delivery cost is not refundable.
For sales of goods, we may withhold the refund until we receive the returned goods or until you provide evidence that you sent them back, whichever occurs first.
Refunds are made using the same payment method used for the original transaction unless you expressly agree otherwise and no additional fee is imposed on you.
Incorrect, damaged or non-conforming goods
If you receive an incorrect, damaged or non-conforming product, contact us at contact@aleziabloomlab.com before returning it and provide the order number and, where useful, photographs of the issue.
Statutory remedies for non-conforming goods are separate from the 14-day change-of-mind right. Where the return is required because the goods are non-conforming, the customer will not be charged the return shipping cost.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
Contact
Alezia Bloom Lab — commercial name operated by Pure’ssense Cosmetics SRL
Customer care: contact@aleziabloomlab.com
Registered office: Str. Susenii Noi nr.17, Reghin, jud. Mures, Romania